01
Requests without the runaround
Organise tickets, team queues, categories and SLAs. Let guests ask for help without creating an account.
INTRODUCING BLITZDESK · EARLY ACCESSThe Intelligent
The Intelligent
IT Service.
Less chasing. More moving.
Bring requests, calls, knowledge and connected workflows together. Give your team a clearer view of what needs attention—and the intelligence to move it forward.
Built for IT teams. Designed around people.
TEAM WORKSPACE
SAMPLEA clearer working day.
Requests Priority first
Help with a new starterPeople & access · Assigned to IT
OpenA conversation, connectedCall context alongside the request
Knowledge worth keepingTurn a useful fix into a shared answer
BLITZ INTELLIGENCE
See what’s coming.
Spot workload pressure, surface knowledge gaps and review the next best action.
People stay in control
ONE CONNECTED SERVICE
From the first “can you help?” to a better way of working.
LESS FRICTION. MORE FORWARD.Your IT service.
Your IT service.
All working together.
Keep the conversation, the context and the next step in the same place.
02
Conversations with context
Bring browser-based calls into your support flow, with the request and the conversation close together.
03
Answers that stay useful
Build a shared knowledge base, connect useful articles to requests and find gaps in the answers your team needs.
04
Reports with a purpose
Explore service activity, workload and SLA performance so your next decision has something solid behind it.
BLITZ INTELLIGENCEA little foresight.
A little foresight.
A lot less firefighting.
AI-assisted explanations, workload forecasts and proactive alerts help you understand the pressure on your service. Review recommendations and approve supported responses, with people in control.
See it in a demo01 / UNDERSTAND
Make the pattern clear.
Bring trends and their supporting evidence into focus.
02 / ANTICIPATE
See pressure building.
Explore forecasts for teams and categories where the data supports them.
03 / ACT
Choose the next step.
Track recommendations and review approved response workflows.
CONNECTED WORKFLOWSWork with the tools
Work with the tools
already in your day.
Connect ServiceNow workflows and send updates through configured Slack and email destinations. Keep useful work moving between your service and the tools around it.
ServiceNowSlackEmail
Integrations require setup and the relevant provider account. Availability depends on the configured workflow.
Explore the setup guidesMeet your next
working day.
Request a walkthrough or register your interest in early access. Send your enquiry through our contact form. No account needed.
[email protected]Early-access availability is reviewed with each team. Workspace registration requires email verification, MFA and organisation approval.